Refund policy

Exchanges only, within 14 days. No refunds.

Full-price items bought online can be exchanged within 14 days of delivery for another size, another item, or an online gift card. Items must be new, unworn, unaltered, with no odor, and with all tags attached.

Final sale: sale items, underwear, and items marked final sale cannot be exchanged or returned.

How to exchange: text (404) 808-2115 or email hello@pureatlanta.com with your order number and what you would like instead. We will place the new item on hold. Ship your item back as soon as you can; holds are not guaranteed. We will email you when it arrives and when your exchange is complete, usually within 7 business days.

Shipping costs: the customer pays to ship the item back, and the original shipping charge is not refunded. We recommend insuring your package, since we cannot be responsible for returns that do not reach us.

International orders: the same 14-day exchange-only policy applies. Duties and import taxes are paid at checkout and are not refunded.

In-store purchases can be exchanged at the store within 7 days. In-store sales are final, with no refunds.

Return address: Pure Atlanta, 3393 Peachtree Rd NE, Suite 5025B, Atlanta, GA 30326. Questions: (404) 841-3466.