Shipping & Returns
Shipping & Returns at a glance
- Free ground shipping on US orders over $175.
- Ships the same day when you order by 12 PM ET, Monday to Friday.
- Every order ships with UPS and you get tracking by email.
- International orders: duties and import taxes are paid at checkout, so there are no fees on delivery.
- Exchanges only: 14 days on full-price items bought online. No refunds.
Track your order · Questions? Text a stylist at (404) 808-2115
How fast will my order arrive?
| Method | Order by | Delivery |
|---|---|---|
| Ground (free over $175) | 12:00 PM ET, Mon–Fri | 3–7 business days |
| 3 Day Select | 12:00 PM ET, Mon–Fri | 3 business days |
| 2 Day Air | 12:00 PM ET, Mon–Fri | 2 business days |
| Next Day Air | 12:00 PM ET, Mon–Fri | 1 business day |
Orders placed after 12 PM ET ship the next business day; orders placed after 12 PM on Friday or over the weekend ship Monday. Business days exclude weekends and holidays. Delivery times are for the contiguous US; Alaska and Hawaii take longer.
How much does shipping cost?
Ground shipping is free on US orders over $175. Faster methods and orders under $175 show their price at checkout before you pay. Orders over $500 need a signature on delivery, so your package arrives safely.
Do you ship internationally?
Yes, with UPS Worldwide. Shipping options and costs show at checkout, and duties and import taxes for your country are calculated and paid there too. The total you see is the total you pay.
Can I ship to a P.O. box?
We ship to street addresses with UPS. Some P.O. box and APO addresses can be shipped with USPS; contact us before ordering.
Can I exchange something I bought online?
Yes. Full-price items can be exchanged within 14 days of delivery, in the same condition you received them, for another size, another item, or an online gift card. We offer exchanges only, no refunds. Return shipping is paid by the customer, and the original shipping charge isn’t refunded. Sale items and underwear are final sale.
How do exchanges work?
- Text (404) 808-2115 or email hello@pureatlanta.com with your order number and what you’d like instead. We’ll place the new item on hold.
- Ship your item back to the address below as soon as you can. Holds aren’t guaranteed, so sooner is better.
- We’ll email you when it arrives and again when your exchange is complete, usually within 7 business days.
Which days don’t you ship?
Our warehouse is closed on New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day.
Bought in one of our stores?
In-store purchases can be exchanged at the store within 7 days. In-store sales are final, with no refunds.
Pure Atlanta
3393 Peachtree Rd NE 5025B
Atlanta, GA 30326
404-808-2115
hello@pureatlanta.com