Accessibility Statement
Need help using our website?
If anything on PureAtlanta.com is hard to use, call us. A real person on our team will help you find products, check sizes and place your order by phone.
Call our accessibility help line: (404) 841-3466
Phone hours: every day, 10 a.m. to 8 p.m. Eastern Time
After hours, leave a voicemail or send a text anytime and we will get back to you the next business day.
Text a stylist anytime: (404) 808-2115
Email anytime: hello@pureatlanta.com
Deaf, hard of hearing or speech-disabled? Dial 711 to reach us through your relay service.
Pure is committed to making PureAtlanta.com usable by everyone, including people with disabilities. We want every customer to be able to browse our designers, shop new arrivals, and check out with ease.
Our goal
We are working to make our website conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people who are blind or have low vision, are deaf or hard of hearing, have limited movement, or have cognitive disabilities.
What we are doing
- Adding descriptive text to product images so they can be read by screen readers.
- Improving keyboard navigation across menus, product pages, and checkout.
- Reviewing color contrast, text size, and page structure for readability.
- Reviewing our site regularly and fixing issues as we find them.
Other ways to reach us
- Accessibility help line: (404) 841-3466, every day, 10 a.m. to 8 p.m. ET. After hours, leave a voicemail and we will call you back the next business day.
- Text a stylist: (404) 808-2115, anytime. Texts sent after hours are answered the next business day.
- Email: hello@pureatlanta.com, anytime
- In person: Pure Atlanta at Lenox Square, (404) 841-3466, or Pure Houston at the Houston Galleria, (713) 621-7873, during store hours
When you contact us, please tell us the web page address and describe the problem. We respond to texts, voicemails and emails within one business day and aim to fix reported website problems within two business days.
This statement was last updated on November 4, 2026.